We're trying to amend the 1310db Pass / Fail threshold to 0.800dB/km but we’re unable to save the change. (See attached video). https://firstfiber.com.cn/u_file/2408/30/file/29082024142406REC.mp4 Are we doing something wrong, do we need to change a d
This is because the software is lack of right to write data to your computer. To solve it, please
- run the software by adminstrator.
or
- install the software in D disk, E disk, or any other disk, but not C disk.
We have an OTDR device 8000MAX-Q1 from you, which one of our customers bought from us. The customer measured the optical path and the PASS result was shown on the device. But as soon as he opened the result in the program on the PC and printed it, FAI
Hi, this is because that parameter in OTDR is not same with parameter in PC software. Please change analysis parameters in PC same as OTDR.
The method to solve PDF report display problem
A customer complains During generatiing of PDF File with test results marker A is visible on PDF File but marker B isn't visible on page.
It seems like there is a problem with scaling of results during export to PDF files.
During test where 2 files are created SOR and PDF in SOR file results are looking good. It's only problem with export to PDF.
Please check this out and send newest firmware if You had such problem earlier.
If not please check out and give us some updates once it's very high end client and they may order a 10 OTDRs more once we resolve this issue.
This is a softwere bug. Please upgrade your OTDR by the following steps to fix the bug.
Step 1.
Prepare a FAT32 USB flash disk.
Step 2.
Put the upgrade file into the USB flash disk. Be careful not to rename the file.
Step 3.
Insert the USB flash disk into the USB port of OTDR and wait for the USB icon to appear in the OTDR status bar.
Step 4.
Enter the system setting interface of OTDR and click the "upgrade" button.
Then, the screen will display the software upgrade interface, and the upgrade operation will be completed after the software is automatically restarted.
Step 5.
Finished.
Note: the upgrade file is for 8000MAX OTDRs that were pre-installed PDF generater. We strongly suggest you send us your OTDR series number to check if your OTDR can be upgraded or not before you upgrade your OTDR. You can contact our tech support by email tech@FirstFiber.cn
FirstFiber Technologies offers two types of customization services for you to choose from, Light Customization and Deep Customization. You can refer to the detailshere. If you would like a Light Customization based on the 8000MAX OTDR, please provide requirements according to the instructions below. If you prefer a Deep Customization, please contact our sales team to discuss the details.
Instructions
Model Number
Max 8 characters, no special characters allowed.
Logo
High Resolution. (.jpg, .bmp, .psd, .cdr, etc)
Boot Screen
800x480 px, format .bmp, and color depth 16-bit
Language
Please contact sales to request the English version of the field list.
Light customization (Model, LOGO, and Language) are 100% FREE OF CHARGE, but MoQ 5